Refunds Policy
Refunds & Exchanges
Your stationery will be printed exactly as shown on the proofs you approve. Should you find an error on your stationery, please contact us within 5 business days. We offer discounted reprints for customer approved errors.
Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.
If your printed stationery does not match your approved proof, please contact us within 7 business days and we will reprint the affected pieces free of charge.
Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.
If your order is damaged or is not as ordered please contact us. We do require an image of the product before any refunds or reprints start. We also request that your return the damaged order back to us. We will provide you a return address label via email. Please keep the original packaging for return orders or you will have to provide your own box. USPS does provide FREE shipping boxes to you.
Cancellations
We begin design work as soon as orders are received. If you would like to cancel your order, you must do so before we email proofs to you.
If you request a cancellation after we have emailed your proofs, your order will be subject to a 25% cancellation fee. This is due to the time spent creating your design proofs. Once completed, the cost for the design time cannot be recovered.
Cancellation requests are not accepted after approving your final proof. After proof approval, your order is entered into our print queue almost immediately and cannot be canceled. Since each order is custom-printed, returns or exchanges are not accepted.